Airtel NG Discontinues N5 Bank USSD Charges Due to Pressure

As we all might have heard few days ago, it was reported that Airtel Nigeria charges customers N5 for every 20 seconds spent while carrying out bank USSD transaction. But it has now been discontinued.

Meaning Airtel customers can now make transactions free of charge, using bank USSD without any fear of been charged N5 on every 20 seconds spent.

It was learnt that Airtel had on Wednesday billed a customer (name withheld) N15 for carrying out a transaction using the Wema Bank *945#.

Contacted, an Airtel customer care agent, said in a message that the organization charges N5 for every 20 second spent using USSD.

But the organization seems to have bowed to pressure and public outcry that greeted the report as it has stopped charging customers for making transactions with bank codes.

On Friday morning, Airtel subscribers reported that the service provider did not deduct from their airtime when they made use of USSD for bank transactions.

Confirming the new development, a customer care agent said: “Before now, we charged N4.89K for USSD bank transactions, but this has been discontinued since yesterday. If you experience it after yesterday, please call us back. Before yesterday, we were charging for bank transactions with USSD, but not again.”

A step in the right direction. Let us know what you think in comment
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